Returns
OUR PROMISE
We at Chestnut Street promise to be your trusted partner for the best goods while aging in place: by delivering the advice, service, and convenience you deserve. If you are not fully satisfied with your purchase, let us help you with a replacement, repair, or return. To insure a full refund please save all your packaging and accessories. If you don’t have all the packaging and accessories, a deduction might be made from your refund.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a product that is damaged in shipping, defective, or that is not the product you ordered: please return it, fill out the return form with your reason for the return and use the enclosed shipping label.
Chestnut Street will arrange for a replacement or a refund. Chestnut Street will cover any reasonable and customary ground shipping fees for your return. If you need further assistance please call us at (844) AGE-EASY (243-3279).
- Pack up your item(s) with all contents and product packaging.
- Include your order invoice with order number.
- Purchase postage and affix shipping label to outside of box. For proof of delivery, we recommend that you return your item(s) via UPS or USPS.
